At Ways With Words Translation Services Ltd. we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
For the purpose of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulations 2018 (the GDPR), the data controller is Ways with Words Translation Services Ltd., Suite 154 Edgar Buildings, George Street, Bath, BA1 2FJ, United Kingdom, and in the case that Ways with Words Translation Services Ltd. is commissioned by you to translate content that contains personal data, Ways with Words Translation Services Ltd. is the data processor according to the GDPR. Ways with Words Translation Services Ltd. complies with the GDPR under the data protection supervisory authority of the Information Commissioner’s Office in the United Kingdom.
Information we may collect
We may collect and process the following information about you:
Information that you provide by filling in forms on our sites www.ways-with-words.com www.multilingual-dtp.com or any other site operated by us (our site). This includes information provided at the time of requesting our services. We may also ask you for information when you report a problem with our site or our services.
Where you provide information to us related to a commercial transaction in the form of a request for quotation, an enquiry via telephone or email, please be advised that the legal basis for us storing your personal data is contractual necessity; it is necessary for Ways with Words Translation Services Ltd. to store your personal data in order to enter into a commercial transaction or relationship. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
We may collect information relating to your computer, including where applicable, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
Storing Your Personal Data
The data that we collect from you is stored on Ways with Words Translation Services Ltd. servers in the United Kingdom, and on backup media also located inside the United Kingdom.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we store your data for, and on what legal basis
Ways with Words Translation Services Ltd. will store your data for only the required period to help us deliver your services and manage our relationship, while complying with relevant tax and insurance requirements.
The specific storage periods are as follows:
a) Clients and prospective clients will have their personal information that they submitted via online contact forms or during the course of telephone or email communications stored for the duration of the time that they are an active prospect or client with Ways with Words Translation Services Ltd., and for a period of seven years thereafter. This data is stored on the basis of contractual necessity, as this information is required for servicing your requirements, and for auditing, tax, and insurance purposes.
b) Freelance translators, suppliers, and prospective applicants will have their personal information that they submitted via online forms or via email stored for the duration of their employment with Ways with Words Translation Services Ltd., and for a period of seven years thereafter, for auditing, tax, and insurance purposes. This data is stored on the legal basis of legitimate interest, as we may want to store your details and select specific suppliers for relevant freelance work at any time after initial contact.
c) Content sent to Ways with Words Translation Services Ltd. for translation or to enable the delivery of any other professional services will be processed and stored for the duration of the time that a company is an active client of Ways with Words Translation Services Ltd., and for ten years afterwards for auditing, tax and insurance purposes. The content is stored on the basis of contractual necessity, as Ways with Words Translation Services Ltd. cannot deliver its services without processing and storing the content.
Uses made of the information
We use information held about you in the following ways:
We will not pass your details to third parties to use your data for marketing purposes.
We do not disclose information about identifiable individuals to our service or software providers, or partners, but we may provide them with aggregate information about our users.
Disclosure of your information
We may disclose your personal information to third parties that help us to deliver your services or marketing content; in accordance with the GDPR, Ways with Words Translation Services Ltd. will ensure that such third parties take steps to keep your personal information secure and private: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Ways with Words Translation Services Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and suppliers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of Ways with Words Translation Services Ltd., our customers, suppliers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
In accordance with the GDPR you have the right to be informed about what personal information of yours we store, how we store your personal information, as well as rights to access, rectify, erase, restrict processing, object, port, and related to automated processing, profiling and decision-making. Our site may sometimes contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The GDPR gives you the right to access information held about you, request changes, deletion, among other things. Your rights can be exercised in accordance with the GDPR, free of charge and within 24 hours of your request. We would have up to one calendar month to respond.